If you have difficulty with any part of the American Kestrel Partnership's website, community or data apps, this is the group where you can ask for assistance. Simply create a new post in this group.
In order to assist you efficiently, we will need specific information in all requests:
- Which operating system (Windows, Mac, iOS) and web browser (Firefox, Chrome, Internet Explorer) you are using. Version numbers are also needed.
- Specific error messages you have encountered
- What page or app the error occurred in.
- What were you trying to do at the time of the problem?
- A screen capture showing the problem or error would be very helpful! You can attach it to your post in the website assistance group.
- If you're using a Windows PC, the Greenshot capture tool is recommended, available free from http://getgreenshot.org/downloads
- If you use a Mac, it has capture software built in, and you can get instructions on use at http://support.apple.com/kb/ph11229
- On an iPad, use these instructions: https://discussions.apple.com/thread/4925729
If you know of screen capture tools or methods for Android tablets or Chromebooks, please share them by posting a comment below.